Category Archives: eBooks

Digital Supplement from ALA

ALA Digital Supplement – Check out the document to read more on eBooks in libraries, statistics, info and more… Good read, it’s a start for understanding challenges and seeing where things are at…

E-books, U.S. Public Libraries 2012 | American Library Association

E-books, U.S. Public Libraries 2012 | American Library Association.


Demand for better eBook Services

So over at the Digital Shift you can read the full article, I won’t bother to go through the whole thing. I think the whole idea is and will be a failure causing nothing more than larger rifts and a greater escalation of animosity between pubs and libs. Argue against if you want, but trust me, anyone who says they are both playing nice and really striving hasn’t heard of the cat and mouse approach to things.

What I want to do is look at the 4 demands the libraries are making, because some of them are just plain wonky, I’ll explain why.


1. Search and browse a single comprehensive catalog with all of a library’s offerings at once, including all e-books, physical collections, programs, blogs, and donor opportunities. Currently, content providers often only allow searches within the products they sell, depriving users of the comprehensive library experience.

  • To be honest a large chunk of this is the libraries responsibilities, not the pubs. If you own content in your library, your search portal should handle the searching across your collections and content you own, not the pub. If the pub wants to provide an api to allow for access into their catalog to find more content, great, but can your lib system handle it? Have you heard of patron drive acquisition, this same thing is accomplished somewhat with that. A large dump of records, users don’t know if you own them or not, but they are discoverable. Seems to be a mix of what a library is suppose to do and what a publisher does and what a vendor of services does.
 2. Place holds, check-out items, view availability, manage fines and receive communications within individual library catalogs or in the venue the library believes will serve them best, without having to visit separate websites (libraries, not distributors, should be enabled to manage all interactions with users).
  • This makes no sense in some respects this demands list is going back and forth with pubs and distributors. Some of these services are provided by ILS systems, some by distributors, but not all by one. There is a reason vendors of products focus on specific offerings and services, it’s what they do best and why get involved in everything, not a good business plan. 
 3. Seamlessly enjoy a variety of e-content. To do this, libraries must be able to choose content, devices and apps from any provider or from multiple providers, without bundling that limits a library’s ability to serve content they purchase on platforms of their choice.
  • This is more of a making sure the content is in either epub or mobi for kindles. Plus it brings up a whole issue of what is an eBook? Is it the pdf documents, is it website content that isn’t a database. You need to define these before you can say support this, we need it when you don’t really know what you need or want. PDF is horrible on small devices, so then does the vendor need to offer it in epub or mobi as well, if so, how does that figure into cost and backend systems and do they want to support a format not ideal for smaller mobile devices. Saying we want this is great, but does it make sense?
 4. Download e-books that are compatible with all readers, from the Kindle to the Nook to the iPad and so on.
  • This is really wonky and makes me think whomever wrote it didn’t bother to really think about it. If the eBook is in epub, it works on all readers, just to varying degrees depending on the device, app, etc. Kindle mobi files can be read on the ipad in the kindle app,plus kindle isn’t only the device but the platform, so a parameter needs to be set by what is meant. Therefore with the iPad alone, you would be covered for reading any formats. For the nook or fire to support different formats, well that’s the device manufacturers discretion, not something the pub forces or has a hand in. Plus all readers, seriously, know how many apps and devices that are out there, a pub nor vendor of eBooks will be able to supply a file that looks and acts exactly the same on each device, too much crap out there. 
The biggest problem I have with the overall demands aspect is that it is a gimme gimme gimme and no matter what side you fall on, we all know that it means failure. I’ve said it before, will say it again, both pub and libraries and vendors need to talk about what really matters and give up some and take some, no 100% satisfaction will bubble up, just not possible.
The other part of this is something I have thought about and come back to, the “we need to do x like we did with print.” To fully achieve eBooks in libraries, here’s what needs to be done, scrap every thought and model you have, especially for trade, academic and research is actually pretty good, then start over… Yep, DUMP IT ALL. The reason for this is simple, eBooks are not print, print titles are not eBooks, eBooks should, can and will be more then print. So the minute I hear eBooks are great, but with print…. I stop listening, Why? Because it doesn’t matter. Print is print and eBooks are eBooks, they are not the same and when we stop trying to stick things from print in eBooks we’ll be better off. Content wise, yes, let’s add or enhance in eBooks, Inter-library loans were meant for print, not eBooks, let it go. I don’t care the argument, they served a purpose in the print world and still do, but for eBooks, they make no sense.
Libraries want eBooks in the most widely used or offered format and that works well so they don’t have to deal with complaints or tech issues, makes sense, then demand that ePub and mobi are used for the eBook format, not pdf. How do you change this with pubs, stop buying the content. Realize that whatever you do, is for the patrons, not because of some cause or petition or something else, you are using taxpayer money for a lot of this, no matter how you slice it, somewhere, somehow tax money pays for it all, unless you have a wealthy benefactor. What this means is that boycotting because of usage, isn’t the answer. Yes, I said to not buy if not in the format, because that limits accessibility, etc. The usage models are something that need to be scrapped, we all know that, but at least people are trying with them.
There are vendors that will promise you the world, especially with trade titles, ed titles etc. Many of them don’t have a clue, they are simply a sell through for the pubs content and have no idea, there readers are skinned adobe digital editions and most don’t understand what an eBook is, does, how it is created or how it is used. I’ve worked with libraries for about 15 years, maybe longer in a variety of ways. Collection development, acquisitions, workflows, explaining what an eBook is when they hit in libraries and people started working with them. I can tell you that there are just as many pubs and distributors and vendors that have no clue as their are librarians. It’s not a slam, not by any chance, what it is is a reflection of poor information, or jumping on a bandwagon. ALA is no embraced with knowledge on eBooks then some of the average people on the street. Having worked with a variety of the vendors out there and many larger universities, public libraries, k12 systems, curriculum people, I can honestly say that many are still feeling around. It’s not a bad thing, admitting you don’t know is fine, better then just following the crowd when it doesn’t make sense.
These demands though, stating they must be followed to achieve such and such is ridiculous. If they do happen, it’ll only be to appease libraries for a short time while the next change in the eBook world takes place and we’ll be back to square one. I said this once before, to achieve anything of eBooks and libraries, they both need to come to the table, not ALA, but other librarians and people that actually know what they are talking about and bring your list of wants. Don’t call them must haves, or needs or any of that junk, say this is what we want, how do we get there? Then the pub has their same list of wants and then you both knock 50% off your lists and realize from that 50% remaining on each list, you’ll probably only get 50% of that, so 25% from each side…. It’s better then nothing and achieves more then ultimatums and demands…

Repost: The Business Rusch: Royalty Statement Update 2012 – The Digital Reader

Lots of buzz on this, even had the blog of the original author get hacked, so wanted to make sure and share.. Even if you disagree or agree, it’s a good read.


Repost: The Business Rusch: Royalty Statement Update 2012 – The Digital Reader.

Grab your ankles….

Ok, so we all have heard of the settlement between Hachette, S&S, & HarperCollins have settled with the DOJ, read here. Now many people don’t understand the agency model, the “most favored nation” part that has been brought up or other parts of the eBook business. It hasn’t stopped many from jumping on the DOJ to say way to go, vs the #dojfail twitter tag that people have started to express how bad the department of justice just screwed everybody.

Here’s a down and dirty on the models for eBooks, before agency and after.

  • Old model: retailers set the prices you pay (think of amazon saying we’ll buy your eBook from you, at a discount and then set the price we want to sell and screw you however we please)
  • New model: publishers set the prices you pay (amazon still takes or apple takes a 30% cut, not exactly sure what amzn is complaining about, they still have millions)

I know very simple, more to it, but to be honest, that’s the easy way to describe it. Now people call the agency model price fixing, or that publishers and Apple colluded on the prices, colluded meaning – a secret agreement, especially for fraudulent or treacherous purposes; conspiracy: (one definition of it). Problem here is that no collusion was done, it wasn’t a secret, everyone knew about it. So going after everyone like the DOJ based on that, they were wrong from the start. Now the price fixing comments, take a look here, I’ll wait for you to come back. Ok, now what Nate talks about over there and references what Mark from Smashwords, who I barely agree with on anything, is about how airlines prices were fixed. The interesting thing was that if the govt kept prices low, affordable and people were buying like crazy for airlines, why wasn’t that bad? I disagree with Nate on one thought and that is that I do think the companies should be competing on service and if possible, sure price. I’m unique though, I rarely shop amazon, maybe 5 times since the site was up, I don’t buy eBooks there either, I’m not alone, as we know they hold 60% of the marketshare, so 40% are buying from somewhere else. Let’s not get into the other parts of eBook market where amazon is doing nothing; education, comics, etc., that would just make to much sense to talk reality.

Back to the point though, is that if you have to lower your prices and sell at a loss, it is usually because you don’t have the service abilities, the better quality. It’s like saying K-mart rocks because they are cheap; sure and crappy and full of junk. For me and many others I know, they want quality, they want service, I’m willing to pay a higher price for a higher quality and service level, something I have never seen from amazon. It’s like buying made in America vs china, sure it might be cheaper, but in reality it’s usually lower quality, falls apart or some lead paint warning comes down the line. The point is that publishers saying we want the Agency model to price eBooks means that it’s their content, they want to price it. When I was in retail, it was common knowledge that retailers would buy up print titles at steep discounts from the pubs, then price however we wanted, then in 6 months return the print books for money back. Yeah, sounds like a great business plan, anyone seen a waldenbooks or borders around, oh yeah, they failed. Now this wasn’t the cause of the failure, but running a business like that, just dumb all around, it affects everyone and to be honest, many times our books were full price when we got a 55% discount, the books still didn’t sell. Where was the DOJ to look into that realizing customers were getting screwed.

For those that think this is good news, you will be sadly mistaken, because if it holds, which I don’t think it will, Amazon will screw you in the end. Prices will go up, for all you independent authors, do you think amazon will care? They won’t amazon is in this for money, they are no more a champion of books then walmart is a champion of well, anything.  What will happen is Apple, Penguin and Macmillan will fight, they will probably win and the other 3 will be happy to jump back on things. Because if it does move forward, more then likely amazon will form a monopoly on things, then you’ll have a lawsuit against them and I hope, if people are smart, a lawsuit against the DOJ for being the idiots who screwed this up.

Even the ABA is baffled by the decision and not sure why the DOJ is in bed with amazon, or basically what kind of back-alley handshake occurred, because it seems as though amazon wrote the settlement details for the DOJ, funny how that works to their benefit. You then have states trying to cash in on the settlement, which after reading that i had to laugh, millions of dollars to be returned to customers. Um, how did you get the number? Exactly what was overpriced, that $.99 eBook was too much, simple DON’T BUY IT. I hate when people whine about how expensive something is, like gas; yet they are the idiot driving down the road in a hummer h2 doing 85 or 90. Drive intelligently, buy intelligently, if you don’t like the price, don’t buy it. Nobody forces anyone to buy anything, last I looked, we all had free will.

The sad thing is in the end, the ones who will actually be hurt by this is the consumer, nothing was actually done to help them. Amazon has had the most favored nation clause in place well before Apple, yet DOJ didn’t say anything about that or the monopolistic stranglehold that amazon has had. Now I’m not just singling out Amazon, no more so then the DOJ did with the publishers and Apple. However, if you are going to say this is an issue and go after some, you can’t leave someone else out of the party you started because you like them.

One final thought on this, is that why eBooks? Is everything else the DOJ has to worry about less important? Maybe the true focus should be on the quality and business practices. People will buy what they like from whom they like, keeping the price the same does one thing, forces a company to step up quality in service and what they offer. If they don’t they go down, look at Sony and eBooks, who buys from them, hardly anyone, if any, why, they missed the boat, quality of devices went down, offering of titles is poor and just an overall bad experience with them. Let us the consumers decide what we want, I don’t need the DOJ telling me this or that, if I don’t like the price, I don’t buy it, plain and simple, or look for something else. Check out Laura Dawson’s blog for some great thoughts on this as well.  Now let the comments and I have a feeling the rants begin.

Library Report on E-Book Lending: Publishers and Libraries Don’t Understand Each Other | Digital Book World

Library Report on E-Book Lending: Publishers and Libraries Don’t Understand Each Other | Digital Book World.


The discussion between libraries and publishers about eBooks is one that will always be ongoing. Now we all know that the disconnect has been there for some time, not surprising, at least if you have been paying attention for the last decade or more. This isn’t a blame game, it’s no one entities fault, it’s actually everyones fault. Nobody wanted to admit it, at least not in the open. They kept pushing policies, trying things out, complaining about each other, but nobody has really said, “Hey, we don’t have a clue.” Now this isn’t one sided, this is all sides.

Having worked with libraries all over the U.S., on all levels, all types for well over a decade, I can honestly say this isn’t a surprise the disconnect exists. I’m also not siding on anyones side… not because I don’t surport anyone, but because in all honesty, it’s both sides fault. Now neither will admit that, neither will step up and say, “Yes, we know were disconnected from the reality that exists, how do we fix it?” That day happens, someone call me, I’ll buy a round for the first one to do so at a conference some time. The problem is easy, everyone finds it easier to complain or pass the blame around. Nobody wants to say they screwed up or give in, that sign of weakness thing. They’d rather take their ball home and not play with anyone.

I’ve said this for quite a few years, in order for libraries and publishers to get on the same page for eBooks and other areas, they need to remove themselves from the equation. Neither can be agnostic about the view, they don’t want to budge and they have the wrong people having the conversation. CEOs or others at pubs and head of ALA aren’t in the trenches every day, not a slam, just a point of fact. When I started selling eBooks to libraries many asked the same question, how do I use this with my kindle? Know why they asked that, that’s all they knew, kindle, amazon, it was ridiculous, who wants to read a textbook on a kindle e-ink? You know who, NOBODY, zero, zilch, nada, not a single student. That’s not me saying it, it was every librarian who asked me that question who I went back to and discussed it with afterwards.

What many people don’t think about is that a one size fits all approach to eBooks for libraries doesn’t exist, can’t exist. Simple reason being that we have such a variety of library types, that a single model shouldn’t exist. Also, were dealing with multitudes of content; fiction, research, articles, reference, study aides, the list goes on. You cannot say this will work for all, when you think this way you ultimately lose sight of the purpose of the library and the patrons using it, no matter the type of library you are.

Sure we know part of the issue is license or access to the content. We also have DRM,restricting usage. Some of the fears I can understand, I said understand, not that I support them. Pubs are worried libraries will take a digital copy and just let it go like wildfire. Rightfully so, I know many that would do that. Libraries think that they should only have to buy 1 of the digital copy, which is extremely odd to me, when multiple copies of a print edition is bought, why not with digital? Even if you pay more, but get unlimited access and say buy 50 copies of the eBook that is still cheaper then 50 print, why no do it? I think it’s because we have become a society where we want it cheap and we want it fast, easy and no strings attached, which is wrong. Sure some eBooks are cheaper to produce, some aren’t and their still is a return on investment that pubs want with digital. It comes quicker, but it’s still there, think of enhanced eBooks.
Possible Outcomes
What I see happening is that some eBooks may not be available as eBooks themselves. Publishers may pull them back and create an app for an entity of titles, maybe by the same author or content that is the same. They do that, you’ll be buying apps instead.

Or the boycotts continue, which lets admit is a knee jerk reaction and one that won’t really solve anything. Not to mention, you have now taken content from your users, the same users that pay the taxes for you to buy the content. They are not being served, they have now lost access. Pubs need to pay attention to this and get things back on track, but everything is pretty much going to get ugly, just wait for ALA, it’ll be an interesting conference this year.

In the end what’s going to help, honest conversations, none of this we want and they want. It needs to be here’s a list from both of needs, wants, etc. Then be prepared to scrap about 50% of it and give in on that much, because there is no way that one is going to walk away with the larger percentage of their list intact, just can’t happen.

eBooks in K12

I’ve been absent for a little while, been a little crazy with work and a variety of projects. One thing I keep coming back to though is eBooks in the education market; due partly to the fact that I have sold K12 books for over a decade. I’ve sold eBooks in K12, Higher Ed, Public Libraries, I even produce and create eBooks, so anytime one of the many pubs I know starts taking about their digital plan and eBooks, I perk up, because I want to know what their approach will be. I also perk up when vendors start touting they are selling eBooks, more on that in a bit.

The biggest challenges for any library now are budget, time and buying the right type of content, whether that be in print or digital. What I am seeing and have been in all ed markets has been the push of eBooks but being sold as PDF, which in all honesty, isn’t really an eBook. Sure you can put it into a reader platform, usual adobe digital editions and dress it up pretty, as many vendors are currently doing for K-12, but that doesn’t make it an eBook. Even when I sold them that way, I knew the better models were there, ePub and mobi. The thing is, once you put your content into a web environment, especially for K-12, you are more aligned with databases then you are eBooks. This is due to the nature of the content being in that environment and that is fine, but you see way too many companies, from follett to mackin to others touting eBooks, when what they are selling, is a pdf version, often static of a print book. Some times there are bells and whistles, but not often.  I won’t get into B&T’s blio since it seems to pretty much have failed and nobody does anything with it really, even though they say pubs are, I haven’t found any that even know of it or use it.

Now I’m not trying to slam anyone here, I give them credit for trying, although they are late to the game and many including myself told them this 2-4 years ago, but we were just looked at with blank stares or like we were lunatics.  What I want is for every librarian and teacher in K-12 to think about; are you just being shown the shiny new toy in one hand and blocked from the truth that’s being hidden in the other hand?  I challenge you to ask your vendors and push the publishers you work with to come up with better models, especially in nonfiction and fiction. Really look at the vendors and see if they actually know what they are even talking about as well or did they just jump on a bandwagon and join the crowd.  I only pointed out a few vendors above, not throw them to the wolves, but if that happens, so be it, but there are more and more vendors out there selling the same way. The point is to question, always ask a question, find someone from the company or hell, probably someone outside of the companies to ask about this, hire them for your district on a short-term contract basis to advise you on your libraries digital strategy, it’ll be money well spent to have someone who will be straightforward and honest with you.  Also, connect with others and see what they are doing, people such as Buffy Hamilton who I know, she’s done some interesting things with her library.

If you’ve had a good or bad experience with someone, share it, no censor here, unless your rant goes completely crazy, then I’ll have to step in mildly.

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